Customer Service
Build the practical skills to understand customers, deliver excellent service, resolve issues professionally, and create positive customer experiences across channels.
- 30 Days
- Practical Projects
- Weekly Assessments
- Final Assessment
- Certificate of Completion
- Career Guidance
30-Day Customer Service Program
Develop customer-focused habits through communication, empathy, service standards, problem-solving, complaint handling, digital support, and career-focused practice.
Course Outcomes
By the end of the program, you will be able to understand customer needs, communicate clearly, manage service requests, resolve complaints, document interactions, use professional service language, and prepare for customer-facing roles.
30-Day Course Curriculum
WEEK 1 — CUSTOMER SERVICE FOUNDATIONS
Principles of excellent customer service
Understanding customer needs, expectations, and journeys
Professional communication, tone, empathy, and active listening
Positive language, questioning, and confirmation techniques
Customer service standards and professional behaviour
Building trust and creating a strong first impression
Weekly practice and assessment
WEEK 2 — SERVICE CHANNELS & CUSTOMER COMMUNICATION
Telephone, email, chat, front-desk, and social media service
Writing clear responses and professional service emails
Handling busy periods, queues, and multiple requests
Service etiquette for diverse customers and situations
Recording customer information accurately and securely
Managing expectations, follow-ups, and service commitments
Customer communication project and weekly assessment
WEEK 3 — PROBLEM-SOLVING, COMPLAINTS & SERVICE RECOVERY
Identifying the root cause of customer problems
Complaint-handling frameworks and de-escalation
Responding to difficult, upset, or dissatisfied customers
Apologising professionally and offering appropriate solutions
Escalation procedures, boundaries, and team collaboration
Service recovery, follow-up, and customer retention
Complaint-resolution project and weekly assessment
WEEK 4 — PERFORMANCE, DIGITAL SERVICE & CAREER READINESS
Customer satisfaction, feedback, and service-quality measures
Using scripts, knowledge bases, CRM records, and service workflows
Cross-selling and recommending solutions ethically
Time management, prioritisation, and workplace resilience
Interview communication for customer-facing roles
Personal branding, CV positioning, and career planning
Career-focused review and assessment
FINAL 2 DAYS — CAPSTONE, ASSESSMENT & CAREER GUIDANCE
Day 29: Complete and present a customer service improvement project
Day 30: Final assessment, project review, certification, mock interview, and career action plan
Practical Projects
Complete customer-needs analysis, service email responses, call and chat role-plays, a complaint-resolution case, a service-recovery plan, a customer journey review, and a professional service portfolio.
Weekly Assessments
Complete quizzes, listening activities, role-plays, written response reviews, complaint simulations, service-quality exercises, and project checkpoints to measure progress.
Certificate of Completion
Learners who complete the 30-day curriculum, practical projects, and final assessment receive a JobsAndSkills.in Certificate of Completion.
Portfolio & CV Guidance
Learn how to present service scripts, customer-response examples, complaint-resolution cases, service improvements, and measurable outcomes in a professional portfolio and targeted CV.
Interview & Career Guidance
Prepare for interviews and opportunities in customer support, front-office operations, retail, hospitality, contact centres, sales support, administration, and client service through mock interviews and a personalised career action plan.